Understanding Managed Services and How They Benefit SMBs
Understanding Managed Services and How They Benefit SMBs
Small to medium sized businesses (SMBs) receive a lot of calls each day from slick sales people peddling the next technology trend that's going to save them money and revolutionize how they do business. They're all too quick to caution that if you don't listen to them, you'll fall behind the times, and eventually be swimming in a sea of debt and out of business.
No doubt you've heard, or you've at least read about, the benefits of managed services. Managed services refer to clearly defined outsourced IT services delivered to you at predictable costs. You know the exact IT services you'll be getting and what you'll pay for them. There is no surprise sky-high bill for services rendered. So are solicitation calls that pertain to managed services worth listening to? We think so. Then again, we're in the managed services industry. There may be a bit of a bias here.
How Managed Service Providers Work
Managed service providers (MSPs) use remote monitoring and management (RMM) tools to keep an eye on their performance and overall health of the IT infrastructure that powers your business operations.
Your MSP should have a 24/7 Network Operations Center (NOC) that acts as your mission control center. If the monitoring alerts them to any issue with your servers, devices, hardware or software, they respond quickly to resolve the issue.
Additionally, the NOC performs regular systems maintenance such as
Automated tasks like the cleaning of temporary files
Applying tested security patches as required
Installing virus and Malware protection
System backup and disaster recover/business continuity processes
Additionally, your MSP should give you access to a Help Desk that services your customers and employees – speaking to and working with them directly as if they're part of your staff.
This proactive maintenance, stabilization of your IT environment, and rapid as-needed remediation helps SMBs control technology costs and better serve the end-users who rely on their technology.
Is Managed Services Better than Other Ways to Manage IT
We find that far too many companies have no real perspective about how much IT management costs them. Let's review some of the alternatives to managed services.
Hiring In-House IT Support
Typically, a firm with anywhere from 20-60 employees may feel that one person can manage their technology. Understand that this one full-time employee can demand a significant salary since they'll have to be proficient with desktop, server and network support, and interact with both end-users in the Help Desk role and management. They will likely be overworked and vulnerable to error or oversights that may prove to be costly. And what happens if they're out sick or on vacation?
The Break/Fix Mentality
The majority of smaller companies take this route because they feel as if they're too small for a more sophisticated 24/7 approach to IT management. They also feel pressure to direct all resources on the product or service, not behind-the-scenes operations. They decide to use on-call IT techs when broken technology has already disrupted business. The on-call team's response time and overall lack of familiarity with your systems extends downtime and proves to be a much more expensive resolution to IT management. It's reactive, not proactive, and it's a costly mistake too often made.
This is why many SMBs today feel that managed services are the most cost-effective way to support their IT infrastructure and the best way to get more bang for their buck.
5 Ways SMBs Can Save Money on SecuritySmall-to-medium sized businesses and large enterprises may seem worlds apart, but they face many of the same cyber-security threats. In fact, in recent years, cyber-criminals have increasingly targeted SMBs. This is because it’s widely known that SMBs have a smaller budget, and less in-house expertise, to devote to protection. Thankfully, there are several things SMBs can do today to get more from even the most limited security budget. And, no, we aren’t talking about cutting corners. Far too often, SMBs cut the wrong corners and it ends up costing them more money in the long run. It’s a matter of taking a smarter approach to security. Here are five smart approaches to takePrioritize - Every business has specific areas or assets critical to its core operations. Seek the input of valued staff and team members to determine what these are. Is there certain data that would be catastrophic if it was lost or stolen? If hackers compromise a ne…
How SMBs Can Utilize the Cloud To Build Their BusinessThere has been a lot of talk lately about the cloud and its ability to put small to midsize businesses (SMBs) and startups on a level playing field with large global enterprises. Can this be substantiated or is it a load of trendy hype to push SMBs to cloud-based solutions? We’ve compiled this breakdown of how the cloud can be used to boost profitability.The Convenience FactorIt once took smaller companies and startups weeks to launch and configure their own IT infrastructure. Doing so also required a ton of overhead costs. Today’s cloud technology provides the benefits of this very same infrastructure but on an as needed and on-demand basis. SMBs can build a technology infrastructure for themselves online in less than a minute.For example, a smaller agency that provides apps for its clients, can turn to a Platform-as-a-Service (PaaS) cloud provider. A PaaS provides companies an environment that enables them to more easily host an…
Why Hybrid Clouds are More Than Just Another TrendIt should come as no surprise that many small to midsize business owners take pride in overseeing every aspect of their startup business. Naturally, many are apprehensive when it comes to surrendering control of their servers, their data, and their applications.The downside of this need for control is that operating and maintaining everything onsite can be time consuming, super expensive, and it can make your business more vulnerable to failure related downtime and cyber threats.Although everything can be stored in the cloud at a fraction of the cost, many aren’t responsive to the idea of sharing the infrastructure their technology runs on.The great thing about the cloud is it’s not an all or nothing thing. This is exactly why so many small to midsize businesses have turned to hybrid cloud solutions. Just as they name implies, hybrid cloud solutions are both on and off premises. It’s the best of both worlds. An entrepreneur can still c…